Returns Policy

Returns Policy

1. Product Returns

Please note that when you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage, suspected defects or incorrect supply which must be received by us within 7 business days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. You must comply with any reporting requirements imposed by either us or a Third-Party Supplier. To return any product to us, you must obtain a Return Authorisation Number (RAN#) from us by contacting returns@infd.com.au.

Please note that We will accept the return of our product if our product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 14 business days of the RAN# being issued by us. You are responsible for the cost of returning the product to us.

Please note that if you wish to return to us our product which we have correctly supplied to order you must let us know within 7 business days of the date of delivery. If we agree to the return of such product we may charge you a handling or re-stocking fee of between A$60.00 per product or 10% of the price of product returned plus any delivery costs. If we accept the return of product which was specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.

2. Product Claims

Please note that if you have a dispute with us, you must notify our credit department in writing of your dispute within seven business days of the receipt of our invoice. You may not set off against or deduct from the price of product you have ordered from us any money you claim we owe you. If you do not dispute an invoice within seven days of receipt of the invoice you will be deemed to have accepted the amounts payable in that invoice and waived your right to dispute any amount. All undisputed amounts must be paid by the Due Date and You agree that you shall make no claim against us or Third-Party Supplier for any delay in delivery or any damaged the products delivered to you as a direct or indirect result of events beyond our control.

3. Product Replacement or Money Back

Please note that the products come with guarantees that cannot be excluded under the Commonwealth Competition and Consumer Act 2010 ("ACL"). Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or remedy conferred on you by the ACL or any other applicable Law that cannot be excluded, restricted or modified by agreement. Subject to those rights that cannot be excluded under the ACL, our liability (and any Third-Party Supplier's liability) for a breach of a non-excludable condition or warranty is limited, at our option, to:

(a) in the case of goods, any one or more of the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired

(b) in the case of services, any one of the supplying of the services again; or the payment of the cost of having the services supplied again. Subject to the foregoing, to the full extent of the law all other express or implied warranties or guarantees are excluded. Warranties do not apply if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings or care instructions. In no circumstances are we liable for loss of profit, loss of data, loss of business or contract or any special, indirect or consequential loss, even if you advise us of any special circumstances or such loss was reasonably foreseeable.

4. Product Indemnity

Please note that You must defend, indemnify and hold harmless us and our Third Party Suppliers against any claims, demands, suits, damages, losses, liabilities, fines, penalties, judgments or costs or whatsoever nature (including reasonable legal fees) arising out of or connected with a breach of these terms and conditions; a violation of any applicable Law including but not limited to import or export laws; asserted of actual infringement of any intellectual property rights; personal injury, death or property damage; unlawful, unfair or deceptive trade practice and any other acts or omissions by you or your contractors accordingly.

5. Purchase Conflict of Terms

Please note that these terms and conditions override your terms and conditions, including any terms and conditions attached to any purchase order (even if issued after these terms and conditions). You acknowledge and agree any purchase order (and any terms and conditions attached to any purchase order) issued by you has no effect and is for administrative purposes only. To the extent of any discrepancy between these terms and conditions and any other (including your own) terms and conditions these terms and conditions prevail accordingly.